Our privacy policy

The smart way
to sustainable business practices

Last modified on 31 January 2023

1. We value your privacy

 

This data protection statement applies to the processing of personal data collected by KBC Sustainability Services BV, with its registered office at Professor Van Overstraetenplein 2, 3000 Leuven, Belgium, listed in the Crossroads Bank for Enterprises under company number 0791.529.205

 

KBC Sustainability Services BV undertakes to respect and protect your privacy. In this data protection statement, KBC Sustainability Services BV informs you of its use of your personal data. Please read this information carefully, so that you know the purposes for which KBC Sustainability Services BV may use your data. This data protection statement also contains more information about your data protection rights and how you can exercise them.

 

KBC Sustainability Services BV may amend this data protection statement at any time. The most recent version can be viewed on our website at any time.

 

We comply with the following applicable regulations regarding your privacy:

  • The General Data Protection Regulation (‘GDPR’) of 27 April 2016, which is intended to guarantee natural persons better protection when it comes to the processing of their personal data
  • Any other legislation we are required to comply with in order to protect personal data

We also recommend that you read the KBC Sustainability Services BV Cookie Policy. It explains what cookies are, which ones KBC Sustainability Services BV uses, how you can change your cookie preferences and how KBC Sustainability Services BV protects your privacy. You will find the Cookie Policy on our website.

 

2. KBC Sustainability Services BV processes your personal data for various purposes

 

2.1. PROCESSING OF PERSONAL DATA

‘Personal data’ refers to all data of a personal nature concerning you, i.e. all information that allows others to identify you as a natural person directly or indirectly. KBC Sustainability Services BV will never collect more data than it needs for the purposes described in this data protection statement.

KBC Sustainability Services BV may collect your personal data directly from you or obtain it from certain third parties.

An overview of the personal data we may process is included below. The overview is not exhaustive, as we may need to process other personal data given your individual situation. However, we will only do so with a view to our advice.

The personal data that KBC Sustainability Services BV may process includes the following:

  • First name and surname
  • Contact details: telephone number, e-mail address, address
  • Financial information about the company
  • …

 

2.2. THE VARIOUS PURPOSES

The processing of personal data by KBC Sustainability Services BV is always based on one of the legal grounds stated in the General Data Protection Regulation (GDPR). Below, we will indicate for each of these legal grounds for which purposes Impact uses your personal data.

 

2.2.1. Contractual obligations and provision of services

KBC Sustainability Services BV aims to ensure that an energy consultant provides personal energy advice and sets their advice out in an energy advice report. If applicable, they may also prepare a quote. In order to be able to tailor this advice to your specific needs and situation, we need to process certain personal data. This involves only the data needed for the performance of the contract.

 

2.2.2. Consent

KBC Sustainability Services BV will request your consent to process your personal data in certain cases. You may withdraw this consent at any time. If and when you withdraw your consent, we will terminate all processing operations based on this consent. However, this will not affect the lawfulness of any processing carried out on the basis of valid consent given prior to the withdrawal.

 

For instance, you must give KBC Bank consent (through your relationship manager, for example) to transfer certain personal data (such as your name and contact details) to KBC Sustainability Services BV to allow us to contact you.

 

We will also request your consent to transfer certain data (such as the energy advice report) to your relationship manager.

We will also need your consent to forward your data to Sustainable Impact BV to allow them to draft a quote for you. For more details about how Sustainable Impact BV processes data, please see their privacy statement: Impact us today | Privacy Statement.

 

2.2.3. Legitimate interest

KBC Sustainability Services BV may process personal data if this is necessary for the purposes of its legitimate interests. These are inspired by the need to function as a business and to enable new initiatives to be developed and offered to customers. In that regard, KBC Sustainability Services BV ensures that the impact on your privacy is kept to a minimum and that, in all events, KBC Sustainability Services BV’s legitimate interests remain proportionate to the impact on your privacy. Nonetheless, if you harbour an objection to your data being used in this way, you may exercise your right to object. KBC Sustainability Services BV will respect your objections unless there are compelling reasons for not doing so.

 

Any data you provide on the website may also be used by KBC Sustainability Services BV for quality surveys in the broadest sense and to gain a better understanding of the market. Moreover, we will use your personal data for statistical purposes and to improve our website and develop new functionalities and services.

KBC Sustainability Services BV may also use data on your use of the website to identify your interests. In addition, your use of the website (such as your browsing behaviour) may be tracked in accordance with your cookie preferences.

As we also want to make sure that your personal data is always secure, we use IP addresses to detect and counteract any unlawful use of the website.

KBC Sustainability Services BV may use your personal data to optimise its organisation. This means that it may, for example, process personal data for internal reports or use your personal data to prepare studies, models and statistics for non-commercial purposes.

 

2.2.4. Legal obligation

The processing of personal data may be necessary within the framework of a legal obligation that KBC Sustainability Services BV is required to meet.

 

3. Sharing personal data with third parties

KBC Sustainability Services BV may transfer your personal data to third parties when pursuing all or some of the purposes stated in point 2. These third parties may be companies or natural persons. They are exclusively permitted to process your personal data in accordance with the purposes for which the data was obtained. KBC Sustainability Services BV selects these third parties with the utmost care.

For instance, KBC Sustainability Services BV transfers your data to Sustainable Impact BV in order for them to prepare a quote.

KBC Sustainability Services BV may also rely on certain processors. These are companies that process data on the instructions of KBC Sustainability Services BV (such as subcontractors, a consultancy firm, etc.).

KBC Sustainability Services BV will not provide personal data to any other third parties, unless it is obliged to do so based on a statutory provision or a decision given by a court or supervisory authority, or if this is necessary in order to prevent, detect or prosecute criminal offences (such as fraud, deceit or swindling), or if you have given consent.

 

4. Retention periods

Retention periods for personal data are an important aspect of data protection legislation (GDPR). The basic principle is that personal data may not be retained for longer than is necessary for the purpose of the processing. The duration of the period in which your personal data is retained depends on the type of personal data and other factors. In any event, it is never retained any longer than the time needed to achieve the purpose of the processing. When the data retention period has expired, KBC Sustainability Services BV will delete your data.

Personal data relating to contracting parties will be retained for up to ten (10) years after termination of the agreement.

Personal data relating to prospects will be retained for up to twelve (12) months from the date of collection.

 

5. Your right to privacy

You have a lot of rights when it comes to the processing of your data.

 

5.1. RIGHT OF ACCESS

If you want to access the data concerning you that is processed by KBC Sustainability Services BV, let us know. You have the right to request access to all your personal data processed by us. We can only grant this request if you state what personal data you would like to receive. If you exercise your right of access, KBC Sustainability Services BV will give you as complete a list as possible of your data.

 

5.2. RIGHT TO RECTIFICATION

It can happen that certain information held on you by KBC Sustainability Services BV is not (or no longer) correct. You can ask for this data to be corrected or completed at any time.

 

5.3. RIGHT TO ERASURE

You can ask KBC Sustainability Services BV to erase your personal data. If KBC Sustainability Services BV no longer has an overriding ground for processing your personal data, we will erase it. However, a legal requirement may prevent the erasure.

 

5.4. RIGHT TO OBJECT

If you disagree with how KBC Sustainability Services BV invokes its legitimate interests to process certain data, you can object to such use. Any such objections will be honoured, unless there are compelling reasons not to do so. You are, of course, free to object to any specific processing of personal data at any time.

 

5.5. EXERCISING YOUR RIGHTS

If you would like to submit a request to exercise one or more of the rights stated above, please feel free to send an e-mail to dataprtection@ecowise.be. Please be as specific as possible when you wish to exercise your rights, so that KBC Sustainability Services BV can handle your request appropriately. KBC Sustainability Services BV must be able to verify your identity in case someone else tries to exercise your rights. KBC Sustainability Services BV may therefore ask for a copy of your identity card.

 

If you would like more information or if you do not agree with the standpoint adopted by KBC Sustainability Services BV,  feel free to visit the website of the Belgian Data Protection Authority at www.dataprotectionauthority.be. You can also lodge complaints there.

 

 

6. Security

We take the protection of your data very seriously and have taken appropriate measures to prevent abuse, loss, unauthorised access, unwanted disclosure and unauthorised alteration.

 

KBC Sustainability Services BV has taken appropriate measures to secure your personal data and avoid the following risks to the maximum extent possible:

  • Unauthorised access to or alteration of your data
  • Inappropriate use or disclosure of your data
  • Accidental loss of your data

 

7. Questions and/or complaints

If you have any questions, comments or complaints after reading this data protection statement, please feel free to contact KBC Sustainability Services BV. The address and other contact details are provided in point 8.

If you disagree with our response or decision, you can also file a complaint with the Data Protection Authority at the following address:

Data Protection Authority
Persstraat 35
1000 Brussels
Tel. + 32 2 274 48 00
contact@apd-gba.be

For more information about filing complaints and your options for appealing a decision, please visit the website of the Data Protection Authority at https://www.dataprotectionauthority.be/.

 

8. Final note

As KBC Sustainability Services BV may amend this data protection statement at any time, you should check this statement regularly. The most recent version can be viewed on our website. If you have any further questions or want to file a complaint, please feel free to send an e-mail to info@ecowise.be or contact us at the following address:

KBC Sustainability Services BV
Professor Van Overstraetenplein 2

3000 Leuven

Belgium